These range from full oversight of digital transformation to the provision of permanent and interim capability in all areas of the digital journey. We can also help you develop your existing capability and measure those improvements.

Success in making the shift from in person to online customer service lies in building strong workforce skills coupled with the cost-effective delivery of the appropriate technologies. These technologies, such as Salesforce, coupled with effective back-office systems, like SAP or Oracle, help to reduce the cost to serve, and enable automation of key business processes leading to an overall improvement in customer responsiveness, as well as a more efficient, effective, and economic operation. When this is further improved by with the help of Workday, or a similar workflow automation package, and the reengineering of the supply chain and distribution networks, the full digital journey is underway.

Our ability to provide consulting expertise through this entire journey, combined with our sector leading skills in acquiring the right talent for your business, whether permanent or interim, and enhancing the performance of your existing skills through our coaching and development services, make us unique in supporting our clients through the transformation journey.

David Best >>

Bruce Mair >>